For years the hot topic among service companies (and vendors trying to sell them software) was Professional Services Automation (PSA). Traditionally, PSA has focused primarily on managing billable work and teams. Yet, more service organizations are demanding a solution that can be used across their entire organizations to manage all internal, shared service and billable project work, expenses and processes. Unfortunately, PSA solutions are large, self-contained proprietary suites that do not easily interface with other systems such as project management, finance, payroll, human resources, or procurement. Companies are faced with having to “rip and replace” existing systems—basically forfeiting existing IT investments and acquired knowledge. More companies are looking for solutions that do not require this “rip and replace” approach.

As a result, single dimension PSA products are being replaced by workflow-driven Project Workforce Management software.