When you pay a lot of money for something, doesn’t it give you a sense of comfort and control when you know exactly what you are paying for? This principle applies to chargebacks within a business just as much as it does in other transactions.

Many of our clients are implementing chargebacks in their IT organizations, or are considering it. A recent article on the Projects@Work site not only makes a great case for the value of chargebacks, but also for the itemization of services that a chargeback system enables.

“You Get What You Pay For” by Karen McIsaac, http://www.projectsatwork.com/content/Articles/235089.cfm
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Itemization not only gives the customers who request IT services that comfortable feeling of control, it actually makes them more disciplined about their IT spending, and therefore helps the entire organization keep IT spending under control. It also gives everyone a crystal-clear picture of what IT is doing, where the priorities are, and where additional resources may be needed.