POTS = Plain Old Telephone System

I have been concerned about our team’s ability to respond to customer inquiries, so I followed up with some of our staff to see why some issues were still outstanding. They tell me:

"I sent an email no one replied."
…or…
"I created a workflow request and no one replied."

I love technology as much as the next guy. But human interaction beats any technology in existence today. So I’m encouraging our staff to try an old fashioned remedy: pick up the phone and call.

In our market–and I’m sure in many others as well–our company can show some real leadership just by being responsive to our customers in a timely manner, plain and simple. It’s a plain and simple problem with a plain and simple solution: POTS.