Posts Tagged project management

Why Your Project Management Sucks

Here is an article I wrote for PS Village explaining why companies have to very carefully assess how they select and manage projects in their business.

http://psvillage.com/pulse/why-your-project-management-sucks

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Certified Professional Caulker

I got a hands-on reminder to the subtle differences between a pro and a beginner. How often we forget and the dear price we pay when we assume “it’s easy”, “anyone can do this”, “let’s go with the cheapest solution” …

http://www.gantthead.com/blog/Project-Workforce/2594/

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Ten Major Trends for 2011 and How They Impact Professional Services and Project Delivery

As the year end approaches we all become prognosticator of all prognosticators. I ran into Jim Carroll, a bonafide futurist, in one of my trips and he inspired me to write this article for PS Village. He got me thinking about what are the trends for 2011 and how they will affect enterprise software, project and service delivery and cloud-based technologies, all of the stuff we work and live with everyday.  I started with Jim Carroll’s 2011 trends and wondered how these trends will impact our world.

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A CEO’s Perspective on Professional Services Management – Part 2

This is Part 2 of an article I wrote for PSVillage about the challenges of running an embedded services team, what a CEO expects from those who manage the service organization and some suggested best practices based on all the feedback I have received on this topic.

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Top Professional Services Management Challenges – Part 1

We discussed this topic in a meeting I had with a few senior people from various high tech companies. It was good to exchanges notes and see that many mid-sized high tech/software companies have experienced similar challenges with their service teams.

Please share your experiences with the management of your professional services teams. I will collect your feedback and report back to everyone with some comments and recomemndations in a part 2 of this post.

You can read the entire article at this PSVillage link.

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How successful companies speak and think has not really changed

It is easy to spot them, the companies that have started their decent. If you hear words like:

- We are still recovering from the recession; we cannot invest
- We only want to do the basics; we cannot afford to do more
- Our management team is cutting all costs; everything non-essential has to go

On the other hand, with companies on the rise you hear words like:

- We want to substantially increase productivity, we are ready to make the investment, what does it take?
- The basics are not enough. We want to do more. We want the most advanced tools so we can compete more effectively
- We want to leverage our existing investments but our management team is looking to invest in game changers
- What are some best practices you recommend?

Companies that take risks, make investments in good or bad times and stick with them all the way, and empower their employees to think about, find and implement game changers win. Those who start “restructuring”, “right-sizing”, “focusing on essentials only” “leave projects unfinished” don’t do very well.

Hundreds of prospects and customers later. The pattern is undeniable.

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Why Generational Profiling Is Bad Management

Here is an interesting perspective on the Generation X, Y and Z at work talk we have all heard lately. Some excerpts:

Would you characterize your employees by gender, age, race, religion, or in any other way when it comes to managing them and enabling them to be successful at their jobs? Of course not. And I’m not talking about verbally or publicly. I’m talking about when you sit down to do their review, determine their raise, have a one-on-one, or interview them, would you take any of that stuff into account? Again, of course not.

You know why? Because there are at least a dozen more important and relevant factors, like job performance, experience, knowledge, team work, etc. The only profiling I’m aware of in the real business world has to do with multinational companies managing workforces in other countries where employment law, compensation, and culture are different. To me, that makes sense.

But profiling groups by generation is ridiculous, no matter what the management researchers and gurus say. Not to mention that it’s dehumanizing.

I somewhat agree with Steve Tobak’s observations in that some of this generation talk is overblown and its importance exaggerated. However, from our own experience at Tenrox younger generations have very different expectations. When it comes to recognition, rewards, raises and bonuses, of course you look at job performance, experience, knowledge and other such factors to determine what is appropriate. But everyone does not feel appreciated or get motivated the same way. For some, an equivalent valued gift, a few extra days off, a paid vacation works better than a cash bonus or a raise. We try to take such things into account when communicating with or rewarding our team members; and yes, the employee’s generation plays an important role in how we approach such discussions.

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Gartner Highlights Key Predictions for IT Organizations and Users in 2010 and Beyond

Here are Gartner’s predictions for the coming years in IT:

http://www.gartner.com/it/page.jsp?id=1278413

The most interesting one is “By 2012, 20 percent of businesses will own no IT assets”. The argument they make is that essentially more and more organizations will use cloud computing and refrain from buying their own equipment. Also, more and more users will access corporate data using personal mobile communications and their own laptops. In other words the company will own and control less hardware; the equipment will all be owned and managed by third parties.

This is a surprising and rather aggressive prediction. I agree with the trend and I can see a future in which IT departments focus a lot more on strategic initiatives rather than managing now commoditized IT equipment and infrastructure. Cloud computing is radically transforming the IT function and will have a major unquestionable impact on IT budgets and how IT is perceived within the organization. But 2012 is awfully close. I do not think the transformation will occur so quickly.

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The Laws of Simplicity

In these prior blog posts:

Applying Occam’s Razor Principle to Product Design – Lessons learned from our Project Management Software design experiences

Occam’s Principle Applied to IT Investments

I outlined how Occam’s Razor principle could apply to product design and IT investments. I recently stumbled on to the writings of John Maeda who has authored a book on the laws of simplicity. A summary of the laws can be found here:

http://lawsofsimplicity.com/category/keys?order=ASC

A review of the laws is a good refresher for anyone in charge of project management, new product development and software design. The last law states: Simplicity is about subtracting the obvious, and adding the meaningful. This is actually Occam’s principle which I described and provided some examples for in the above mentioned posts. In fact as John Maeda mentions in his book and on his website Occam’s principle is really an encapsulation of the first nine laws.

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The Importance of Taking Breaks

Here is an interesting article on the importance of taking breaks:

http://www.openforum.com/idea-hub/topics/the-world/article/break-through-by-taking-breaks-matthew-e-may

Some excerpts (although reading the entire article is definitely highly recommended):

Ever wonder why our best ideas come when we’re in the shower, driving, daydreaming, or sleeping?

When you look deeper into these ingeniously elegant solutions and brilliant flashes of insight you can see that they came at strange times and in random locations. They didn’t occur while actually working on the problem but after an intense, prolonged struggle with it followed by a break. A change of scene and time away seems to have played a part.

Most “creatives”—artists, musicians, writers, etc.—instinctively know that idea incubation involves seemingly unproductive times, but that those downtimes and timeouts are important ingredients of immensely productive and creative periods. But until fairly recently the how, when, and why of being kissed by the muse was something of a myth and mystery, explained only by serendipity.

New studies show that creative revelations tend to come when the mind is engaged in an activity unrelated to the issue at hand; pressure is not conducive to recombining knowledge in new and different ways, the defining mark of creativity.

While no one yet knows the exact process, there’s an important implication for all of us: putting pressure on ourselves to try and make our brains work harder, more intensely, or more quickly, may only slow down our ability to arrive at new insights. In other words, if you’re looking to engineer a breakthrough, it may only come through a break. Your brain needs the calm before its storm.

As one example, one of the best decisions we made at Tenrox was to shut the company down between Christmas and New Year’s. We do not schedule any internal or external project work, customer calls, visits or implementations during this time. Our professional services and support team is also asked to provide nothing more than essential services by a handful of people who are on call. We have done this for the last two years and it has been an incredible success. Our team returns to work well rested, creative, and fully reenergized. We very much encourage our team to take breaks and all their vacation time on a regular basis. Working hard without sufficient breaks and “off the grid” time leads to an unproductive uninspired team.

Would be great to hear your perspective and suggestions for taking breaks and how you apply this to your project teams.

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